FAQ

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FAQ

Foodservices Dining Plans – Residence Students

Symons Campus, Peterborough

Why do I have a dining plan?

Students living in residences operated by the University are required to have a dining plan. Dining plans are an important way to ensure students have the opportunity to eat well during the school year.  Dining in any of the foodservice facilities on campus will help you meet new friends and give you a break from the other demands of being a University student.  Each residence room type has a specific dining plan associated with it.  If you are living in a traditional residence, without in-suite cooking facilities, a dining plan is the primary source for dining.  If you are living in a suite that has cooking facilities the dining plan is intended to supplement the meals that you prepare for yourself.  The dining plan will assist you when you are short of time, help you meet and make friends over meal periods, and help ensure you are well fueled to perform

How do I select my dining plan?

A Basic Dining Plan is associated with each type of room. The Basic Dining Plan is automatically included in your cost for housing.  If you wish to upgrade to a larger dining plan than the one associated with your room type, there are options available that you can select as part of your residence offer. 

FAQ

How do I pay for my dining plan?

The dining plan is included in your residence fees. If you choose to upgrade your dining plan with Trent Cash, these additional costs will appear on your student account.

I noticed that the Traditional Dining Plan has a “cost” of $4,200 and a “value” of $3,500. What happened to the difference?

To understand where we are today, it helps to understand how we got here. It is all about trying to be as transparent as possible.  Until May of 2015 Foodservices was operated under the umbrella of Housing, and the total cost of room and board was shown as one price.  Since May 2015, Foodservices operates separately from Housing.  For this reason two different charges are made to a student’s account.  Prior to May 2015, the actual allocation of funds was exactly the same as it is today, students just did not see it as transparently as we want.  The $700 Foodservices Administrative Overhead is used to pay for things like utilities, space costs, maintenance, repairs, cleaning and University administrative costs.  Additionally, during orientation week up to nine meals will be provided free of charge. To ensure a students’ funds are well managed, the operating budget for Foodservices is developed and approved by a student committee in the spring of each year.  

Will my Basic Dining Plan last all year?

A number of factors influence how long your dining plan will last. It all comes down to how much you spend per day and per week.  The Basic Dining Plan is designed with the “average” student in mind. Look at the questions below.  Which column most closely represents you?

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You can supplement your Basic Dining Plan with Trent Cash, either as part of your residence room selection process or at any time during the year.

How does my dining plan work?

An account is set up for you on a secure database for the initial deposit value, just like a bank debit card. When you make purchases the value is deducted from your dining plan. After each transaction you can ask for a receipt that will display your balance, or you can check your balance and transaction history on-line at www.trentu.ca/mytrent  Please select Finances and follow the links to TrentU Card. 

Where can I use my dining plan?

Your Basic Dining Plan can be used at all on-campus foodservice locations.

http://www.trentu.ca/foodservices/locations.php

When can I use my dining plan?

Your dining plan can be used from the day you move in until the end of the semester at all times that a foodservice location is open. There are no restrictions regarding when you can use your dining plan. 

What if I don’t use my entire dining plan?

For all dining plans, any funds remaining at the end of first term will automatically carry forward to second term. Any funds remaining at the end of second term will automatically carry forward to the next year.  Your funds will be available for you to use until you graduate or otherwise leave the University, and for two additional years.  However, the tax exemption of the dining plan applies only to the semester(s) for which it was purchased. 

What if I use all of my dining plan?

You can add money to your dining plan at any time throughout the year or transfer money from your Trent Cash account to your Dining Plan. Your tax exempt status remains the same for the term. 

 

What happens if my student card is lost or stolen?

If your student card is lost or stolen you must immediately deactivate it online at www.trentu.ca/mytrent. Please select Finances and follow the links to TrentU Card.  Alternatively, you can report the lost card directly to the TrentU Card Office at 705-748-1011 x7431.  The balance in your Dining Plan will be protected as soon as the card is deactivated.  You are responsible for all transactions prior to deactivating your card.  Please visit the TrentU Card Office for a card replacement if required. 

What if my card stops working?

Take it to the TrentU Card Office to have some troubleshooting done. Sometimes the cards become damaged. It is quick and easy to have it fixed, but may require a replacement card, which can be picked up at the TrentU Card Office. 

What if I move out of Residence but I'm still at school?

Your dining plan will continue to work, and your tax exempt status remains the same for the remainder of the term(s) you originally purchased the plan for. Any funds remaining at the end of first term will automatically carry forward to second term.  Any funds remaining at the end of second term will automatically carry forward to the next year.  Your funds will be available for you to use until you graduate or otherwise leave the University, and for two additional years.  However, the tax exemption of the dining plan applies only to the term(s) for which it was purchased.

What if I move out of Residence prior to the end of the contracted term(s) and leave the University?

The balance of your Dining Plan is refundable, subject to a 15% administrative fee applied to the remaining balance.

 

How do I find out my balance?

You can view your balance and transaction history online at www.trentu.ca/mytrent. Please select Finances and follow the links for TrentU Card.  Alternatively, you may ask any cashier to advise you of your current balance.

What is tax exempt and what is not?

The Canada Revenue Agency allows qualifying dining plans to be exempt from HST for most foods purchased on campus. Some items, including pop, chips, chocolate bars, gums, mints, candy and similar “snack foods” will have HST applied if they are purchased either alone or with other “snack” foods and not as part of a meal.  For example, if you buy a bottle of pop and a bag of chips, both items will have HST applied.  If you buy a bottle of pop, a bag of chips, and a sandwich, the entire “meal” is tax exempt.  To protect the tax exempt status of your dining plan, when making purchases that do not qualify for exemption, the value of the purchase, including the tax, is deducted from your Trent Cash balance.  If in doubt, ask the cashier.  All food and beverages purchased from vending machines or from the Bookstore are fully taxed and may only be purchased using Trent Cash.  


 

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