FAQ

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Questions

HOW DOES THE SWIPE & SAVE DINING PLAN WORK? 

Swipe & Save Plans are operated on a declining balance system where funds are added to your Swipe & Save card. Every time you make a purchase from a Chartwells food outlet the amount is subtracted from your balance.  You can purchase your plan online or at the Chartwells office. The minimum load is $100.

WHAT ARE SWIPE & SAVE DOLLARS AND DINING DOLLARS? 

Swipe & Save Dollars and Dining Dollars is the money that is loaded on your Swipe & Save card that can be used to purchase food and beverage items at Chartwells retail locations.  

WHAT IS THE DIFFERENCE BETWEEN SWIPE & SAVE DOLLARS AND DINING DOLLARS?

Dining Dollars are tax exempt dollars included in the Annual or Semester Dining Plan.  No tax is charged on food and beverage purchases when you dine in Chartwells food outlets on campus.  Dining Dollars  do expire when the plan expires. 

 

Swipe & Save Dollars are the dollars loaded on your card and tax is applied to all purchases when you dine in Chartwells food outlets on campus.  Swipe & Save Dollars don’t expire.

HOW DO I KNOW WHAT PLAN IS BEST FOR ME?  

We provide several options to accommodate various life-style and usage needs.  If you are going to eat two meals a day on campus you should consider an annual or semester plan and make your money go farther by saving 13% taxes.  These are the best value plans.

The Swipe & Save Reloadable Plan allows you the flexibility to load an amount that makes the most sense for your dining needs and budget.  Start low and add as you go or load with an annual budget in mind.  Just a coffee drinker with a few snacks here and there consider loading $300 a semester.  If you want a few meals and snacks during the week consider loading $500 a semester.

Still not sure what plan is right for you? Get in touch with us and we'll find the right plan for your needs.  

WHERE CAN I USE MY DINING PLAN?

Chartwells locations include: The Main Cafeteria, Tim Hortons and Mr. Sub.

WHERE DO I GET THE 5% DISCOUNT? 

The 5% discount is applicable for all non-branded purchases at The Main Cafeteria.  Purchases made at these branded locations are regular price -  Pizza Pizza, Tim Horton's and Mr. Sub.

WHAT ARE EXCLUSIVE SAVINGS PROMOTIONS?

Exclusive savings promotions is a membership program that gives you access to savings when you purchase at Chartwells retail locations with your Swipe & Save plan.   No extra card to hold and no coupons to present, just purchase using your Swipe & Save plan to take advantage of membership privileges. 

CAN I CARRY MY DINING PLAN FORWARD PER YEAR OR TERM?

Swipe & Save Reloadable Dining Plans never expire so keep on using until you run out of funds than visit us to reload more funds on your card. These dollars don’t expire but a hold will be placed on the card on April 30th of each year to protect your balance while on summer term.  Simply reactive your card when you come back to campus at the Chartwells Office, our staff will be ready to help you.    

Tax exempt Annual and Semester Dining Dining Plans have expiry dates and don't carry forward year to year, click here for expiry details for plans.  

WHAT HAPPENS IF MY CARD IS LOST OR STOLEN? 

The security of a card remains the cardholders responsibility. Cards should be treated like a credit or debit card. If you lose your Swipe & Save Card please report it immediately to the Food Service Director.   The card will be disable and you will be provided with a new one.   If a card is lost or stolen the cardholder is responsible for all purchases made with that card until the card is reported lost or stolen.

WHAT HAPPENS IF I FORGET MY CARD? 

Your activated Swipe & Save Card is the key to the whole dining plan system. If you forget it you will have to pay cash. 

WHAT IS YOUR REFUND POLICY?

Tax exempt Annual and Semester Dining Plans are only refundable if you withdraw from the College. A $50 administration fee will be applied.  Any complimentary incentives and guest passes are not refundable.    

Reloadable cards have no expiry and therefore not refundable.

HOW DO I PURCHASE MY DINING PLAN?

Dining plans can be ordered online here or at the Chartwells Office in the Main Cafeteria.  We accept Interact, Master Card and Visa.  Please note that we do not accept Canadian-Issued Visa Debit Cards.  For more information on purchasing please contact he Chartwells Office at (705) 524-2589 or guy.gagne@contractors.cambriancollege.ca.  Also look for our campus dining booth during move-in days and throughout campus during the start of each semester.

WHAT IF I DECIDE TO PURCHASE SWIPE & SAVE PLAN HALF WAY THROUGH THE SEMESTER? 

Swipe & Save Reloadable plans don’t expire so they can be purchased or topped up at any time of the year.  Annual and Semester Plans can be purchased at any time, but they do expire so the earlier you purchase the better.

DO SWIPE & SAVE PLANS EXPIRE?  

Swipe & Save Reloadable Plans do not expire.  Any unused Swipe & Save dollars from the Reloadable Dining Plan roll over into the next semester.  These dollars don’t expire but a hold will be placed on the card in April of each year to protect your balance while on summer term.  Simply reactive your card when you come back to campus at the Chartwells Office, our staff will be ready to help you.    

Annual and Semester Plans do expire on their specified expiry date, so you will want to use up all your Dining Dollars. If you have a balance, come into the office to see us and your options.

Tax exempt plans may be converted to a taxable plan at the end of the term or year end and will be subject to the administration fee of $50.00.

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