FAQ's

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FAQ

WHERE CAN I BUY MY COMMUTER DINING PLAN?

Please click here to purchase online. Master Card and Visa are accepted. For more information on purchasing please contact the Chartwells Office at (902) 897-1952 or Julie at julie.andrews@compass-canada.com.

WHERE CAN I USE MY COMMUTER DINING PLAN?

Use your Commuter Dining Plan at Jenkins Hall – this is where you get the most bang for your buck with the largest meal selection.

CAN I CARRY MY DINING PLAN FORWARD PER YEAR OR TERM?

Commuter Dining Plans: plans can be carried forward from semester to semester but expire when school ends in April. Please check with our food service office for complete details.

Residence students: residence dining plans are mandatory and are based on semester use for the year. Your plan will end at the closing of residence in April.

IS MY MEAL PLAN REFUNDABLE?

Residential dining plans are refundable with an administration fee. Some exceptions do apply. Please check with Residence Life for full details.

Taxable Commuter Dining Plans are refundable with an administration fee of $ 75. Your refund will be pro-rated. Please check with the food service office for further details.

CAN I TAKE FOOD OUT OF THE DINING HALL?

Sorry, you are not allowed to take food out of Jenkins Hall. These plans are for food that is consumed in the dining room only.

WHAT HAPPENS IF MY CARD IS LOST OR STOLEN?

Residence students: report your lost or stolen card to Residence Life Office (Fraser House) so the missing card can be deactivated a new one issued.

Commuter Dining Plans: report your lost or stolen card to the food service office. A new student ID card will be issued by the university and your dining plan balance will be loaded onto it.

WHAT HAPPENS IF I FORGET MY CARD?

Your activated student card is the key to the whole dining plan system. If you forget it you will have to pay cash to gain access to the dining hall.

The security of a card remains the cardholder’s responsibility. Cards should be treated like a credit or debit card.

CAN I LEND MY CARD TO A FRIEND OR PURCHASE A MEAL FOR A FRIEND?

Commuter Dining Plans: the All Day Dining Plans and Lunch Plans are based on swipes of the card so if you would like invite a friend to dine with you we would welcome the opportunity to serve them. The 7 Day plans are tax exempt therefore can only be used by the subscriber.

Residence students: if your card is found in the possession of someone other the card holder it will be handed over to the DAL AC Residence Life Office (Fraser House). The card holders are required to pay a $25 fee in order to get their card back and continue to use DAL AC food services.

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