FAQ

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FAQs

Student ID Card

What is a Student ID card?

Your SAIT Student ID card is your official student photo identification card you will need to access SAIT resources and is now known as SAITSWIPE.

Who can get a Student ID SAITSWIPE card?

All current students qualify to receive a Student ID card, but must meet the eligibility requirements to use the Reg Erhardt Library, Wellness Centre and U-Pass.

When can I get my Student ID SAITSWIPE card?

After your records have been updated and verified by Student Services.

What identification is required to get a Student ID SAITSWIPE card?

You must have at least one piece of government issued photo identification (e.g. a driver's license, provincial identification or a passport.)

Can I have a nickname printed on my Student ID SAITSWIPE card?

No. Your legal first and last name is printed on your Student ID card. They must match your government issued photo ID.

How do I deposit money onto my Student ID SAITSWIPE card?

You can deposit money onto your SAITSWIPE card in four easy ways:

** You must first register and save a payment method online at SAIT eAccounts before using the mobile app.

How does SAIT eAccounts work?

You can log into SAIT eAccounts to perform the following functions:

Where can I find the mobile app?

Use the Apple or Andriod mobile apps to deposit funds and manage your Student ID card account. Search for the Blackboard Transact app in the iTunes or Play store or follow the below links:

You must first save a payment method online at SAIT eAccounts in order to make future deposits to your card via the app. 

Where is the Card Office?

The Card Office is located in MB106, Stan Grad Centre, inside the SAIT Bookstore. You can load funds onto your account for use at SAIT, inquire about your balance and obtain the latest information about Student ID card services available to you. 

What do I do if I forget my password?

Visit the Card Office with proper photo identification to have it updated or reset your password at SAIT eAccounts or via the mobile app. 

What should I do if I'm having problems with my Student ID SAITSWIPE card?

If you are experiencing difficulties with your Student ID SAITSWIPE card or eCommerce account, please contact the Student ID card office immediately at card.office@sait.ca or 403.774.5296. 

To dispute a recent transaction, contact the Student ID card office within 14 days of the suspicious activity. 

What if my card is lost, damaged or stolen?

You can deactivate your card if it is lost or stolen at SAIT eAccounts or via the mobile app. This will deactivate your card immediately. 

You can also report your Student ID SAITSWIPE card lost or stolen by sending an email to card.office@sait.ca with the subject line "Lost my card". Your card will be put on hold the following business day. You must still notify the Library, Wellness Centre and other applicable SAIT locations. 

To replace your card, visit the Card Office or Student Services with a piece of government issued photo ID. Once you have purchased a replacement card, your old card will be permanently deactivated.

If your Student ID SAITSWIPE card is found before you replace it, you cannot reactivate it by phone or email — you must visit the Card Office in person. Due to security issues or possible fraudulent use, you cannot keep your old card if you have already replaced it.

Damaged, stolen or lost Student ID SAITSWIPE cards will be replaced for a fee of $15. The only exception is when a card needs to be upgraded or is older than four years. There is an additional Calgary Transit fee for replacing the U-Pass sticker (if you had one).

Cards that have malfunctioned with be evaluated and replaced free of charge.

Does the balance on my previous card transfer to my new card?

Yes, the money will transfer over automatically when you receive a new card.

If I make a deposit onto my Student ID SAITSWIPE card using my credit card, is it considered a purchase or cash advance?

Deposits to your Student ID SAITSWIPE card account are treated as purchases.

Can I withdraw cash from my Student ID SAITSWIPE card account?

Cash withdrawals are not allowed from your Student ID SAITSWIPE card.

What happens to my account at the end of the year?

Your account balance will automatically carry over to the next year and you may continue to use your Student ID SAITSWIPE card.

Refunds will only be made if your relationship with SAIT ends, such as when you graduate. Upon your email request to the Student ID card office, account balances greater than $100 will be refunded within ten business days and sent to your address on file in the Student Services office. Refunds will only be issued on user account deposits. Your account will then be deactivated by the card office. Reactivation will be allowed only after a replacement card fee is paid.

If your account has no activity for a period of two years it will be deactivated. Funds will be credited back to your Student ID SAITSWIPE card account in full if the deactivated account is re-instated at a later date.

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